Daddy Jim started in the call center industry sometime 2009 while having noodles at Chowking with a friend. My friend dared me to try out and see if I can qualify as a call center rep at my age. I believe I was around 45 then, a tad too old a newbie in an industry dominated by very young, straight out of college, professionals. I took the dare. Went to the recruitment office which was just upstairs and a week later, Daddy Jim was already in English 101 training. And the rest, as they say, is history.
What's my point? Well if you're someone looking to try working in a call center but apprehensive for whatever reasons, I say go ahead. It won't hurt to try and see if the shoe fits.
A couple of important factors you need to consider are the abrupt shift in your normal sleeping pattern and missing out on a lot of social activities with the family.
Since most call centers have US-based accounts, shifts are normally graveyard. That means you'll be busy taking calls while every one home is asleep and then you go home to sleep in daytime when every one is awake and noisy. Good luck getting at least three hours of good sleep. And since most call centers operate seven days a week, no holidays, not even Christmas or New Year's, expect to spend Christmas on the phone.
If you can get by with very little sleep and Christmas away from family, then yeah go ahead and try out. The pay is above average plus the added perks like health insurance (which you will really, really need), cash incentives, and lots of coffee!
Daddy Jim will give you some insider info on what to expect with the application process on my next post just in case you want to go ahead and try.
Later!
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