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Monday, October 2, 2017

CONFESSION #2: BITTERNESS AND POLITICS ON THE PRODUCTION FLOOR

Call center agent, Call Center Skills, call center training, call center experience
Can I be bitter on this post for once?

Since we are discussing soft skills, let me just stress that sucking up to your boss is not considered a soft skill.

While sucking up may help some people move up the proverbial corporate ladder, please ensure they don't move up at the expense of others.

Work on the production floor is already difficult and stressful as it is. Adding politics and factional bickering only adds to the stress.

Teamwork is founded on mutual respect and trust. Back stabbing has no place in a team. The day we allow divisiveness to spread unchecked on the floor is the day we start saying goodbye to our account. And I hate being proven right.

Forgive me if this post sounded bitter but I know that you know I speak the truth.

And yes, I am speaking from personal experience.

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